Customers only tend to complain when something goes wrong. The rest of the time, we take most things for granted e.g. Electricity, Water, Gmail, Facebook (the essentials in life)… what i’ve noticed recently though is that i haven’t published any broadband related blog posts… why? Because i’ve had no problems… everything is running suspiciously well…
For the past several months, my home broadband has been plagued with speed & consistency problems. Worse than dial-up speed one minute, 7mb the next. Peak times were the real killer…
There’s nothing more frustrating than slow or unreliable broadband. Well, apart from not having broadband at all – that would be worse… the more time you spend online, the more you take internet access for granted…
Enhanced broadband – like normal broadband, only it’s enhanced. But enhanced in what way? Well, our existing excuses for poor broadband are contention ratio & line quality. You may have a 8mb capable line, but you’re probably sharing it with up to 23 or 47 other users…
Downtime. Hate it. Despite the fact we’re (in Ireland) are getting & in a lot of cases have ‘next generation’ broadband, there are still problems which will go undetected because they get lost in the system or passed around from ISP to eircom & vice versa…. (eircom being the ISP who are responsible for our lines) and if the user doesn’t complain, problems don’t exist.