So yesterday i rang up meteor after patiently waiting 2 weeks and getting basically no reply to emails from customer care.They told me to ring Sigma Ireland, their distribution partner. So i rang Sigma later on but nobody was home at that time 🙄
So i’m just after spending the last half hour between them and meteor. I rang Sigma and got through to a nice cheerful lady so i couldn’t get nasty with her 🙂 but i explained the whole situation and was told to feck off back to meteor, that they don’t deal with the public (She didn’t actually say that, but that’s how i took it).
Now i wasn’t pleased with this to say the least.. but i bit my tongue and said ‘ok’. I knew it was stupid ringing Sigma anyway, as it’s meteor’s problem but that’s the situation i ended up in. So off i go back to Meteor – about to boil over now and determined to get some results or at least ruffle a few feathers..
Got through to another nice girl but nice counts for nothing this time – i was going to get some results even if it meant staying on the line for 2 hours and i think that’s the impression she got 😈 Put it this way, the phone is now dispatched and has been sent out by express delivery Or at least that’s what they told me, they could have said that to keep me quiet for another few days but i doubt they’d go that far 🙄
So i had to spend over an hour in total ringing meteor and sigma 4 times. Only on the 2nd call to Meteor did i really get firm with them and that got results. The other 3 calls were basically people bouncing me off each other – something that i was used to with these call centres.
I really can’t understand why they just can’t respond the same to an email. It would have saved me and them call costs, time, frustration etc.. it doesn’t make sense. A communications company should have email/chat facility as their main line of communication imo… it really would make life simpler for them and the customer.
It takes 5 minutes to write an email and you can clearly quote order numbers and your case. The problem i had was quoting ‘R’ in an order number after the number ‘4’ 🙄 I was like ‘R’ for rain and that confused things a little 😛 Small things like that are eliminated in an email. Plus you and they have a written record of the conversation which makes it easy to find for future reference.
Anyway, 2 weeks later and the phone has been sent out, so end of story 😎